Shipping policy


Shipping Policy

Last Updated: June 2026

Thank you for shopping with OBag. We are committed to delivering your order quickly and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment is received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, order processing may take slightly longer. If there is a significant delay, we will notify you via email.

Shipping Times

Estimated delivery times:

Canada

  • Standard Shipping: 5–14 business days

United States

  • Standard Shipping: 5–14 business days

International Orders

  • Standard Shipping: 7–20 business days

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

From time to time, OBag may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

OBag is not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping charges may apply if an order needs to be re-shipped.

Lost, Stolen, or Delayed Packages

OBag is not responsible for packages that are lost, stolen, delayed, or damaged after they have been handed over to the shipping carrier.

If you experience a delivery issue, please contact the carrier directly. We will do our best to assist you whenever possible.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged item(s) and packaging (if applicable)

We will review your request and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

OBag Customer Support
Email: info@Obag.ca 

Thank you for choosing OBag.

One Bag. Endless Uses.